FAQs

Are your products safe on my skin?

All of our natural skincare products contain ingredients that are safe for your skin. However, everyone reacts differently to certain natural products. Rub a small amount on your wrist or top of your hand to see if any allergic reaction occurs. 

Can I use your products while pregnant?         

Always consult your Doctor before using any topical creams natural or not. Our baby belly soft cream is best to use while pregnant.

What currency are the prices do I see in the site?

All prices are in USD. Unless you chose a specific currency from the drop down menu. 

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out, average shipping times are 3-5 days unless you choose to expedite your order.
Tracking numbers will be updated same day  after your order has been SHIPPED. If you don't have a tracking number after 3 business please email us at blueleafskin@gmail.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 10 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at blueleafskin@gmail.com.

If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 72 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-5 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your experience shopping with us AWESOME Please send us an email to blueleafskin@gmail.com and we will be happy to assist you in any way we can. Or respond to us on our customer care pop-up. 
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.